Privacy Policy

VELAYHOME INTERNATIONAL LIMITED (operating under the brand Dreamflame), hereinafter referred to as "Dreamflame", processes privacy sensitive or personal information. We respect the privacy of our visitors and users.

This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when you visit our website or make a purchase. Personal data will be handled and protected carefully in accordance with applicable data protection laws.

Information Collection

When you make a purchase or attempt to make a purchase through our site, we collect certain Order Information, including your name, billing address, shipping address, payment information (including credit card numbers/PayPal details), email address, and phone number.

Additionally, as you browse our site, we automatically collect Device Information, such as your IP address, browser type, and information about how you interact with our website to improve your browsing experience.

Use of Information

We primarily use the Order Information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Furthermore, we use this information to communicate with you and screen our orders for potential risk or fraud.

Information Sharing

We do not sell your personal information. We share your information with trusted third parties only to help us operate our e-commerce business. For example, we use third-party payment gateways to process secure transactions, and logistics partners to deliver your orders.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Security

We take reasonable measures and follow industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

Your Rights and Choices (Opt-Out)

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

  • Opt-out of Marketing: You can opt-out of marketing emails at any time by clicking the "unsubscribe" link or contacting service@dreamflamefireplace.com.
  • Cookies: You can control the use of cookies through your browser settings, but please note that disabling cookies may limit certain e-commerce functionalities like your shopping cart.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our privacy compliance team by email or by mail using the details provided below:

VELAYHOME INTERNATIONAL LIMITED
RM B, 15/F KIN HING IND BUILDING,
Shek Kin Street, Kwai Chung, New Territories,
Hong Kong

Email: service@dreamflamefireplace.com