We are committed to providing you with a premium shopping experience. Below is our shipping policy to ensure transparency at every step of your purchase.
Dreamflame offers free shipping on online orders shipped within the Continental United States. Most Dreamflame products ship for free.
To ensure fast and reliable delivery to our North American customers, all Dreamflame orders are processed and dispatched directly from our US Fulfillment Center located at:
10985 Oleander Ave, Fontana, CA 92337, United States
*This logistics facility operates on behalf of our corporate headquarters, VELAYHOME INTERNATIONAL LIMITED, to manage inventory and handle all outbound shipping and returns.
Processing: Orders typically take up to 48 hours (1-2 business days) to process before they ship.
Delivery: Once processed, orders are generally delivered within 2-7 business days depending on your location. Please note that express delivery may be affected by weather conditions, holidays, and the distribution capacity of the logistics company.
All orders come with a trackable shipping number. Once your order has shipped, you will receive an email with a tracking link to monitor your package's progress.
If your order contains multiple products, they may be divided into separate shipments, and you may receive multiple tracking numbers.
Please check your shipping address carefully before completing your purchase. If you have made an error, please email us immediately to change the address in time.
Have questions about our shipping policy? Please contact us at service@dreamflamefireplace.com.