We are committed to providing you with a premium shopping experience. Below is our shipping policy to ensure transparency at every step of your purchase.
Dreamflame offers free shipping on all online orders shipped within the contiguous 48 United States and Washington, DC.
Orders are dispatched through our fulfillment locations. Shipment tracking details are provided after dispatch. Our US Return Center is located at:
10985 Oleander Ave, Fontana, CA 92337, United States
This address is used for returns. Please contact our customer support team before returning an item and follow the instructions in our Return & Refund Policy.
Processing: Orders typically take 1-2 business days to process before they ship.
Delivery: After dispatch, orders are generally delivered within 2-7 business days depending on your location. Estimated total delivery time, including processing, is 3-9 business days. Delivery may be affected by weather conditions, holidays, and the distribution capacity of the logistics company.
All orders come with a trackable shipping number. Once your order has shipped, you will receive an email with a tracking link to monitor your package's progress.
If your order contains multiple products, they may be divided into separate shipments, and you may receive multiple tracking numbers.
Please check your shipping address carefully before completing your purchase. If you have made an error, please email us immediately to change the address in time.
Have questions about our shipping policy? Please contact us at service@dreamflamefireplace.com.