Terms of Service

Overview

This website is operated by VELAYHOME INTERNATIONAL LIMITED (trading as "Dreamflame"). Throughout the site, the terms “we”, “us” and “our” refer to Dreamflame. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Section 2 - General Conditions

We are committed to providing equal and fair service to all our customers. We reserve the right to refuse service or cancel orders only in strictly defined cases, such as suspected credit card fraud, violation of laws, or severe system security risks. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Section 3 - Accuracy & Completeness of Information

We are committed to ensuring that all information provided on this site—including product dimensions, technical specifications, inventory status, and pricing—is highly accurate, complete, and current. We take full responsibility for the consistency of our product data.

Section 4 - Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Section 5 - Modifications to the Service and Prices

Prices for our products are subject to change. We will clearly update any price modifications on our website. However, once an order is placed and confirmed, the price for that specific order is locked and will not be altered.

Section 6 - Order Processing & Billing

We process all orders diligently. Order limitations or cancellations will only occur under specific, verifiable circumstances, such as inventory unavailability, flagged fraudulent transactions by our payment gateway, or logistical impossibilities. If we must change or cancel an order, we will immediately notify you by contacting the e-mail and/or billing address provided at the time the order was made, and process a full refund without delay.

Section 7 - Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR, provided that this shall not deprive any North American consumer of the protections afforded by the mandatory statutory consumer protection laws applicable in their state or country of residence. We are committed to resolving any consumer disputes fairly, cooperatively, and in a timely manner.

Section 8 - Contact Information

Questions about the Terms of Service should be sent to us at:

• Email: service@dreamflamefireplace.com
• Corporate Headquarters (Legal Entity):
  VELAYHOME INTERNATIONAL LIMITED
  RM B, 15/F KIN HING IND BUILDING, Shek Kin Street,
  Kwai Chung, New Territories, Hong Kong
• US Fulfillment & Return Center:
  10985 Oleander Ave, Fontana, CA 92337, United States